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Technical Support Rates and Trip Fees

Technical Support Rates and Trip Fees

Service Levels Time & Materials Agreement Block Hour Agreement
Training | Research Support $95.00 per Hour $80.00 per Hour
Level I Technical Support $95.00 per Hour $80.00 per Hour
Level II Technical Support $110.00 per Hour $95.00 per Hour
Level III Technical Support $125.00 per Hour $110.00 per Hour
Emergency Technical Support $150.00 per Hour $150.00 per Hour
Flat-Rate Trip Charge (less than 50 miles) $10.00 per Technician | per Occurrence $10.00 per Technician | per Occurrence
Trip Charge (more than 50 miles) (Round Trip) $0.65 per Mile | per Technician | per Occurrence $0.65 per Mile | per Technician | per Occurrence

Block Hour Agreement Savings:

  • Level I Technical Support Savings: $15.00 per hour
  • Level II Technical Support Savings: $15.00 per hour
  • Level II Technical Support Savings: $15.00 per hour